Types of Toll Fraud Friday 14 October 2016 @ 08:53

Toll fraud is a global problem. Last year it cost the telecommunications industry $38.1 billion according to the Communication Fraud Association. And cyber fraudsters are developing new and unusual ways to syphon money from telcos and end-users alike. There are many varied and intricate ways your network can be breached - here are four of the most common types of toll fraud committed in 2015:

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PBX Hacking: How it Works Thursday 15 September 2016 @ 11:22


Cyber fraud is a crime usually associated with stolen credit cards and Nigerian princes. However, as more of our day-to-day activities shift online, cyber fraudsters are finding new and unusual ways to make a quick buck at your expense.

Toll fraud is a relatively new type of fraud that’s risen with the popularity of IP telephony and PBX Hacking is one of the most common types of toll fraud. It comes with a one-two punch:

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TollShield Wins 2016 ACOMMS Awards Thursday 21 July 2016 @ 14:48


We are pleased to announce that Symbio’s TollShield has won the 2016 ACOMMS award for Vendor Innovation - Emerging.

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Double Win for TollShield at the iAwards Thursday 07 July 2016 @ 09:23


Congratulations to the TollShield team!

We recently added two more trophies to the TollShield cabinet, taking out the State iAwards for Infrastructure and Platforms Innovation of the Year, and the Business Services Award. The iAwards recognise home-grown technology and innovation across a wide range of industries. It was great to see TollShield win from such a large pool of candidates.

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Finalist in the 2016 ACOMMS Awards Tuesday 14 June 2016 @ 13:33

We are pleased to announce that TollShield has been listed as a finalist in the 2016 ACOMMS Awards for Emerging Vendor Innovation. The annual ACOMMS Awards recognise outstanding achievements in the Australian communications industry across 11 categories.

TollShield was selected for its for its advanced fraud detection and prevention system, designed for telecommunications carriers, resellers and enterprises to identify and stop toll fraud in its tracks. It's the world’s first Software as a Service (SaaS) toll fraud mitigation platform, capable of analysing billions of calls and alerting on or blocking toll fraud in real-time.

Find out more about the TollShield solution, or see the full list of finalists here.



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International Telecoms Week 2016 Tuesday 19 April 2016 @ 14:34

Come and join us at International Telecoms Week (ITW) in Chicago 8-11 May 2016, at the Hyatt Regency and Swissotel.

If you're at the event come and say hi to the TollShield team, we'll be exhibiting at Booth 1540.

ITW is the world’s largest meeting for the global wholesale telecommunications community. Offering a blend of networking and business opportunities, ITW is an ideal platform to position your company in front of an international audience.

At last year's event there were 6,318 delegates from over 1,900 companies and more than 148 countries.

International Telecoms Week: Chicago, IL

ITW 2016

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SmartIPX Partners with TollShield for Toll Fraud Protection Tuesday 05 April 2016 @ 16:35

Determined to protect their clients’ networks, SmartIPX has struck a partnership with TollShield to prevent its clients and client’s customers from becoming victim to toll fraud.

The London-based company manages critical communications traffic across Telco, Private and Public Interconnects for Digital Service Providers, MVNO & SaaS organisations.


“VoIP fraud is a lose-lose scenario, it costs margin and damages customer relationships,” said SmartIPX CEO, Paul Tindley.
“With TollShield, SmartIPX is able to end the era of wholesale abdication and deliver a simple, effective and reliable wholesale SIP trunking and termination option.”

Prior to TollShield, SmartIPX could only detect toll fraud after the fact and standard industry practice was to block entire geographical regions if toll fraud was detected. It’s a heavy handed form of defence that significantly limits customers’ networks.

“Wholesale transit is always about enabling routing rather than stopping people making calls! Fraud management as a service is about enabling central network teams to confidently rely upon their partners to exercise controls that their enterprise, corporate and SMB customers can rely upon,” Tindley said.

SmartIPX will fully integrate TollShield into existing customer accounts in Q2 2016 and is expected to be a key service differentiator for all new managed services customers from July 2016.

Find out more about how TollShield can protect your network.

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Blocking Toll Fraud with Surgical Precision Thursday 03 March 2016 @ 11:13

Toll fraud is costing the global telecommunications industry billions every year and there’s only a few ways to stop it. Standard industry practice has been to block geographic regions if toll fraud is suspected.

This means a network could be barred from calling an entire country due to one suspected breach of security. It’s a primitive form of defence, like treating head lice with a guillotine.

A more precise approach is required – to isolate the source of fraudulent calls and block only that account or path. While the rest of your customers happily keep on calling & generating revenue. This is what TollShield delivers.

TollShield Surgical Precision

Implementing TollShield to defend your network against toll fraud lets you avoid unnecessary destination blocking, thereby reducing customer complaints and potential loss of revenue. Most importantly, fraudsters can no longer rack up monstrous phone bills at your customers’ expense.

The game-changing technology can identify and block toll fraud with surgical precision, isolating a breach in security down to the IP address of the customer whose phone system has been hacked.

TollShield can pinpoint where toll fraud starts and finishes through its comprehensive approach to identifying fraudulent phone calls. Instead of only analysing the data from calls that have connected, TollShield reviews every call attempted by the client’s network.

A lot of fraudulent phone calls aren’t successful, as hackers dial hundreds of different toll numbers hoping to have one connect. The information around these failed attempts is incredibly useful to the TollShield algorithm to then efficiently identify and block toll fraud in real-time.

Blocking all phone calls to one country is not a solution. Detecting and blocking toll fraud with surgical precision is.

Learn more about TollShield’s real-time toll fraud detection.

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Increased Cloud over LAN Down Under Friday 05 February 2016 @ 11:51

Cloud Technology  

Australia is abandoning traditional on-premises software for public cloud-based services at a faster rate than the rest of the world, according to industry analyst Gartner. The new data predicts Australian public cloud services will grow 17.5%, from $4.74 billion to $5.57 billion by the end of 2016. The worldwide cloud market is increasing slightly slower at 16.5%. 

The research indicates that Australian enterprises in particular are looking to move their datacentres online, thereby cutting IT costs. Gartner expects public cloud service growth to continue well into next year.

“The market for public cloud services is continuing to demonstrate high rates of growth across all markets, and Gartner expects this to continue through 2017,” said research director Sid Nag.

The highest growth in cloud technology will come from cloud system infrastructure services with an estimated expansion rate of 38.5%. 

The Infrastructure market is booming as enterprises transition from in-house datacentres to cloud-based servers.

"This strong growth continues to reflect a shift away from legacy IT services to cloud-based services, due to increased trend of organisations pursuing a digital business strategy," Nag said.

What cloud services offer businesses is the ability to store and process data externally, minimising on-premise infrastructure. But there is more to cloud technology than just storage. Toll fraud solutions can be delivered through the cloud, securing communications networks in real time.

Toll fraud is a common type of data hacking where fraudsters take control of a phone system enabling them to make costly calls (usually overseas) at the customer’s expense. Toll fraud cost the communications industry $54.1 billion in 2015 alone (CFCA Report, 2015).

TollShield is a cloud-based service revolutionising the Telecommunications industry by detecting and blocking toll fraud in real time.Prior to the innovative TollShield platform, breaches were usually only detected after the phones had been hacked, leaving Telcos with the option of billing their not-so-happy customers or covering the cost themselves. Standard industry practice to prevent toll fraud used to be blocking calls to high-risk countries like Cuba and Somalia. But since TollShield’s release in 2013, customers can lift any restrictions and rely on TollShield’s real-time algorithm to identify and stop any fraudulent phone calls.

In the last year Tollshield has blocked 600,000 fraudulent call attempts amid an estimated 1.5 billion legitimate calls. Find out more about TollShield capabilities.

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